Tourism Holdings Limited (thl) is listed on the NZ stock exchange and is one of New Zealand’s premier tourism companies. They are the largest provider of holiday vehicles for rent and sale globally. thl operates the rental and sales businesses in Australia, New Zealand, the United Kingdom, and the USA. They also operate well known experiential tourism brand Discover Waitomo Group.
The challenge
thl has a large complex operation that demands a large volume of data for collection and synthesis. This data drive real-time operational reporting at retail branches. Management reporting is vital in supporting the revenue and finance functions, marketing teams and fleet management at head office, and strategic and board-level reporting.
thl was in the process of implementing a new cloud-based booking and fleet management system to replace their legacy systems. As part of this process, existing operational and analytics reports had to be migrated to cater for the new data source formats and business rules from the new system.
Stellar’s services
As part of the cutover from the old system to the new system, the business required that all reporting from the new system be available from day one since they use the data for operational purposes supporting customer bookings, marketing, fleet scheduling, etc. Stellar lead the data work alongside the thl digital team responsible for building the new system. The thl business departments were responsible for defining and prioritising operational and departmental reporting.
Services that Stellar provided were:
- Leading the reporting consolidation, migration, and data quality project streams
- Leading the data warehouse conversion, from one system to another
- Conversion of operational and analytic reports for revenue, customer services, incident and complaints and fleet utilisation
“Stellar came at a high-pressure time, with key deliverables looming and turnover in the thl team. They took this in their stride and have been an assured presence throughout, quickly forming relationships throughout the organisation and becoming a critical and trusted part of our system implementation”, says Ollie Farnsworth, the Chief Commercial and Customer Officer at Tourism Holdings Limited.
Read more about the solution and business benefits here. If you are looking for an end-to-end data analytics solution and would like our help or advice feel free to reach out to us at Stellar.
