Supporting customers and staff during the COVID-19 crisis

By Melissa Broadbent, Chief Operating Officer

As the COVID-19 health emergency continues to cause uncertainty in New Zealand and around the world, we wanted to share with you how Stellar is addressing challenges that are facing the business and wider communities.

Stellar’s commitment to high-quality delivery for our customers remains unchanged and we would like to provide reassurance that it is business-as-usual. We have plans in place to protect the ongoing health and wellness of our staff and customers. We continue to monitor information from the NZ Ministry of Health (MoH), the World Health Organisation (WHO), and other NZ Government agencies and we will respond to the situation as it changes, in accordance with their guidelines.

As a proactive measure to ensure continued progress on customer deliverables, we will ensure that remote access is available to our staff. Connectivity will be tested to ensure work can continue uninterrupted, and we are prepared for our staff to work from home if necessary to prevent the spread of the virus. We are utilising video conferencing, our service desk software, cloud computing platforms and cloud-based software to remain connected with customers and co-workers.

Stellar remains open for business, and we’re ready to help you manage the extraordinary challenges that the COVID-19 emergency presents – whether it be additional staff to bolster your teams or help with data and analytics initiatives to provide insights into ways to identify and manage risks, manage costs, improve efficiencies or identify business opportunities.

Please do not hesitate to contact us if you have any questions about our preparedness or if we can be of assistance during the rapidly changing and uncertain environment.


Stellar News



Related articles